Volume 21, Number 1, June 2026
| Continuous Use Behavior after Acceptance of Information Systems: Exploring Continuous Use Intentions on Mobile Payment |
Abstract
With the rapid advancement of smartphones and wireless networks, mobile devices have evolved to support wide range of functionalities, among which mobile payment services have been embedded across online and offline consumption contexts. Drawing on the Information System (IS) continuous use model, this study investigates the determinants of users’ continuous intention toward mobile payment service following initial adoption. Data were collected through an online survey, yielding 597 valid samples. The proposed research model was empirically tested using SPSS21.0 and Smart PLS 3.0. The results indicated that perceived usefulness and expectation confirmation exert significant positive effect on user satisfaction, which in turn positively influences continuous use intention. Perceived risk, however, has a significant negative effect on continuous use intention, but does not significantly affect satisfaction. This study extends the mobile payment literature by elucidating post-adoption mechanisms and highlighting the distinct role of perceived risk in shaping continuous use behavior, offering practical insights for service providers aiming to enhance user retention.
Keywords: Perceived Usefulness, Positive Effect on Satisfaction, Satisfaction, Continuous Use Intention
JEL Classification: D91, O32, G210